Shipping policy

At MYBWO, we are dedicated to delivering your orders safely, promptly, and in perfect condition. Our team ensures seamless processing and dispatch so you enjoy a smooth shopping experience every time.

Domestic Shipping Policy

Delivery Time:
All orders are delivered within 2–7 business days. During high-volume periods, there may be slight delays.

Notifications:
If your shipment is significantly delayed, you will be informed promptly via email, WhatsApp, or phone call.

Order Availability:
If any item is unavailable or out of stock, our team will reach out to you via phone or email.

Business Days:
Monday to Saturday (excluding public holidays). Orders are not processed or shipped on Sundays or public holidays.

Delivery Conditions:
Delivery timelines may vary depending on courier partners, delivery destination, shipping method, or the products ordered. Some items may arrive in separate shipments.

Customer Complaint Policy

• Any damage or issue must be reported within 48 hours of delivery.

• Please provide clear images of the damaged or incorrect product.

• Complaints raised after 48 hours will not be accepted.

• After verification, we will take the necessary action to resolve the issue.

  International Shipping Policy

  Delivery Time:
  International orders are typically delivered within 8–15 business days.

  Import Duties:
  Any import duties, taxes, or customs fees applicable in the destination country must be paid by the customer.

  General Terms

  • Orders are usually dispatched within 7 working days from the date of order.

  • Delivery timelines are subject to courier operations, delivery location, and chosen shipping method.

Thank you for choosing MYBWO!
If you have any questions or need support, feel free to contact us — we’re always here to help.